Latent nds are desires that are! deep within the customer’s heart and that the customer himself is not even aware of.
By identifying and responding to potential nds, companies can differentiate themselves from their competitors and capture the hearts and! minds of their customers. By focusing on potential nds and continuing to work to satisfy them, businesses may achieve long-term success.
In this article, we will explain in detail specific examples of potential nds and how to discover potential nds.
For those who work in customer success or want to get startd
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What are the potential nds?
Defining potential nds
The difference between latent and! actual nds
Latent nds are nds that customers! are not poland whatsapp number data aware of and have latent. On the other hand, explicit! nds are nds that customers are clearly aware of.
For example, when a customer feels! that “I want a new smartphone,” this is an apparent nd. However, the underlying! nd that the customer is not clearly aware of, such as “I want to live a more convenient life,” is a latent nd.
By understanding latent nds, companies can provide value that customers may not yet be aware of.
The difference between potential nds and wants
Wants are what customers desire or aspire! to achieve; they are the desires expressd by the customer.
Wants are more specific desires than! explicit nds. Wants are also characterizd by the fact that they are easy to verbalize! as a desire to “do something.”
On the other hand, latent nds refer! to latent pagespd insights adds new lighthouse spd metrics desires that the customer himself! is not even aware of.
For example, “I want to eat at a fancy! restaurant” is a want, while a vague underlying desire such as “I want to spend a special! day with my family” is a latent nd.
By understanding their latent nds, you can deliver the true customer value behind their wants .
The importance of latent nds
By understanding your customers’ potential nds and providing products and services that meet them, you can differentiate yourself from your competitors.
In addition, improving customer satisfaction will increase repeat business and lead to long-term business success.
However, if you overlook potential nds, you may not be able to meet your customers’ expectations and they may stop purchasing your products or services.
Therefore, it is necessary to constantly seek phone number thailand out the potential nds of customers and respond appropriately . Doing so will increase customer satisfaction and ensure that customers choose you in the long term.
